Order sending procedure:
Purchase orders must always be sent in writing (e-mail). We reserve the right to not accept e-mail orders in case of missing information necessary to correctly identify the sender or to reject them in case of virus infected attachments or attachments of dubious origin.
Minimum invoicing amount:
Unless specifically agreed, the minimum invoicing amount is EUR 200 net (VAT excluded). For invoices of less than EUR 200, a EUR 30 fee will be applied.
Invoices are issued weekly.
The prices quoted in the price list do not include VAT, custom duties or any other charges. Unless otherwise agreed, the prices quoted in the price list are not binding and may undergo changes.
Some products are shipped in packs. The ordered quantities of these items must be multiples of the quantities contained in the packages.
Changes and cancellation of orders:
Changes and cancellation of orders might be accepted depending on the progress of the order. Changes or cancellation of orders for special items will not be accepted.
The supply includes only what is expressly stated in the order confirmation. In compliance with article 1461 of the Italian Civil Code, we reserve the right to suspend the supply in case of changes in the customer’s financial standing.
The delivery is indicated in the order confirmation and shows the period in which the goods can be available at the factories of Pizzato Elettrica and
not the date of arrival at the customer’s premises. This period is an approximate value and cannot be opposed as proof of non-compliance with the order.
Stock items are indicated on the website www.pizzato.com
Packaging is free. For more than six boxes pallets can be necessary for the transport.
Unless expressly agreed between the parties, Pizzato Elettrica ships goods Ex Works, in accordance with Incoterms 2010 (published by the ICC).
If the customer, for his convenience, requests a transport to be charged on the invoice, it is understood between the parties that the goods always travel at the risk and peril of the customer. The customer must check that the forwarder delivers the number of boxes indicated in the delivery note, that the boxes are intact and that the weight corresponds to what is stated in the documents. In case of any inconsistencies, please always accept the goods indicating on the document SUBJECT TO VERIFICATION, clearly specifying the type of damage. Any discrepancy or mistake must be reported in writing within 8 days from the date of receipt of the goods at email@example.com.
The warranty has a validity of 12 months starting from the shipping date of the material. The warranty does not cover products damaged due to improper use, negligence or installation. The warranty does not cover parts subjected to wear, products used out of the technological limits described in the catalogue, or items that have not received an adequate maintenance. Pizzato Elettrica undertakes to repair or replace all or part of products that present evident and proved manufacturing defects, provided that they are still covered by warranty.
Pizzato Elettrica is only responsible for the value of the product and requests for compensation due to machine downtime, repairs or costs for direct or indirect damages resulting from product malfunctions will not be accepted, even if these occur during the warranty period. It is the responsibility of the manufacturer to evaluate the importance of the products used and the possible damage caused by their malfunction and consequently adopt the necessary technical measures in order to minimise consequences, also for personal safety purposes (redundant systems, self controlled systems, etc). The warranty will be subject to the customer’s compliance with the payment terms.
Any samples provided free of charge or bearing the phrase “SAMPLE” must be considered as purely demonstrative and are not covered by warranty.
Products can be subjected to technical improvements in any moment without prior notice.
Payments must be settled within the terms established in the order confirmation. The payment method is always at the risk of the customer, whatever the method is. In case of delayed payment, Pizzato Elettrica reserves the right to stop deliveries of orders and charge interest as prescribed by European Directive 2011/7/EU. Any technical or commercial complaints do not entitle the claimant to suspend the due payments.
Any return for any reason will not be accepted unless previously APPROVED and AUTHORISED in writing.
Otherwise, Pizzato Elettrica reserves the right to reject the goods and send them back at the expense of the customer. Returns have to be received no later than 3 months from the date of authorisation. After this period, returns will not be accepted. Returns involve a devaluation with respect to their sales price and will be accepted for standard items shipped no more than 12 months earlier. The returned goods and their packaging must be intact and undamaged.
The delivered products remain the property of Pizzato Elettrica until the balance of the payments due.
For any dispute, the Court of Vicenza will have sole jurisdiction.
General Sales Terms 24.06.2019.02